FAQs

I want to talk to a live person there, can I call you?
(No. We are busy sourcing new products and shipping orders. To offer very low prices to our customers and to survive with very low margin in the harsh online market, we decide to cut any possible expenses such as phone support. You can alway email to us for any questions you have. We always reply fast to emails usually taking less than several hours, if emails received during our office hours. Trust us, we reply fast. Our email address is: support@buyextras.com)

Is "BuyExtras.com" a reliable company?
(Absolutely yes. You can trust us. BuyExtras.com has been online business for more than 7 years. We have over 500,000 satisfied customers and increasing.)

Does BuyExtras.com sells used or refurbished products?
(No we don't. We only sell brand new products.)

How much BuyExtras.com makes money ?
(Our markup average is about 15%. We wish to list the cheapest possible prices on the products we are selling to grab more of you, but we also need to keep running business. We are just doing our best. So please don't say our prices are high.)

Can we return "Opened" or "Used" items for refund?
(We wish but we can't. Our vendors do not accept "Opened" or "Used" items. And we cannot resell them as brand new.)

What if the item that I bought is defective?
(We just replace with brand new items.)

Do you offer free return or replacement shipping charge?
(No. You have to pay shipping charge to return unopened items for refund. For replacement, you have to pay shipping for returning defective items to us. And we will pay shipping for sending brand new items as replacement.)

What do you mean by bulk packaging items?
(It means products without retail packaging.)

How long does it take to ship?
(We usually ship within 2 - 3 business days for in-stock items.)

Do you over-charge shipping & handling?
(No we don't. Unlike our competitors, we don't overcharge customers in shipping & handling to offset our very low prices.)

What is your shipping method when sending orders?
(We use 4 shipping methods: US Postal First Class Mail, US Postal Priority Mail, Fedex Ground and UPS Ground.)

Do you provide real-time tracking numbers for US Postal Shipping Method?
(No, well not exactly. US Postal only provides delivery confirmation numbers. So we can't track orders real-time. However, these delivery confirmation numbers are used as tracking numbers. Their tracking systems are terrible, you know.)

Do products come with warranty?
(Yes, all products come with manufacture's warranty.)

Do you ship outside of USA ?
(No we don't. We only ship to USA continental 48 states excluding AK, HI)